TERMS & CONDITIONS
1. General Information and Scope
These Terms and Conditions govern the sale of products through the TR-1 Upgrade website and its business-to-business (B2B) dealer platform.
Business Name: Ditta Antonio Bruno
Trading Name: TR-1 Upgrade
VAT Number: IT02513560785
Business Address: Via dei Gelsi 3D/3E, 00171 Roma, Italy
Email: dealer@tr1upgrade.com
All sales and payments through TR-1 Upgrade are handled by Ditta Antonio Bruno.
The dealer platform is intended for professional customers, retailers and businesses purchasing products in connection with their commercial or professional activities.
By registering for a dealer account or placing an order, the customer agrees to these Terms and Conditions, subject to applicable law.
2. Customer Registration and Obligations
Customers must provide accurate, complete and up-to-date personal and business information when registering for a dealer account.
The submission of false, fictitious, misleading or third-party information without authorization is prohibited.
Dealer registration is subject to administrative review and approval.
Submitting a registration request does not automatically grant access to dealer prices or purchasing functions.
TR-1 Upgrade reserves the right to verify the information provided and to refuse or suspend dealer access where the eligibility requirements are not satisfied or the information supplied is inaccurate.
Approved dealers are responsible for maintaining the confidentiality of their account credentials and for notifying TR-1 Upgrade of suspected unauthorized access.
3. Orders and Product Availability
Orders should normally be submitted through the TR-1 Upgrade B2B dealer platform.
Orders by email may be accepted from professional retailers operating in the relevant sector, exclusively for TR-1 Upgrade products. In such cases, payment and delivery arrangements will be agreed separately.
Products, quantities, prices, availability and applicable charges are subject to verification by TR-1 Upgrade.
Following submission, an order is reviewed by an administrator. Applicable VAT, shipping costs and the final payable amount are determined before the Final Proforma is issued.
The submission of an order through the website does not, by itself, constitute confirmation of the final payable amount or acceptance of an obligation to supply the products.
The Final Proforma and subsequent communications establish the applicable payment and fulfillment arrangements.
Orders are normally fulfilled only when all ordered products are available, unless different arrangements have been expressly agreed in writing.
If products are unavailable or the order cannot be fulfilled as requested, TR-1 Upgrade will contact the customer to discuss the available options.
4. Prices, VAT and Final Proforma
Product prices displayed to approved dealers may be subject to applicable taxes, delivery charges and other amounts determined during order review.
The final amount payable will be specified in the Final Proforma issued after administrative verification.
VAT will be determined according to the applicable legislation and the circumstances of the transaction, including the relevant billing and delivery information.
Shipping costs are calculated according to factors such as destination, shipment weight, volume and delivery requirements.
Customers must review the Final Proforma and follow the payment instructions provided before making payment.
A Proforma document is not necessarily a final fiscal invoice. Fiscal invoices and related tax documentation will be issued in accordance with applicable legal requirements.
5. Payment by Bank Transfer
Payment is currently accepted by advance bank transfer.
Payments must be made in favor of Ditta Antonio Bruno using the bank details provided in the applicable payment instructions.
Products will be dispatched only after receipt of payment has been verified, unless otherwise agreed in writing.
If payment is not received within one week, TR-1 Upgrade may send a payment reminder by email.
If payment remains outstanding for a further week following the reminder, TR-1 Upgrade reserves the right to cancel the order.
Any alternative payment or delivery arrangements must be agreed separately.
6. Shipping and Delivery
Orders may be shipped through express couriers, including SDA, DHL, UPS or other suitable transport providers.
The estimated delivery period indicated in the previous sales conditions is approximately 6–8 business days for deliveries within Italy and up to 30 days for international deliveries.
These periods are indicative and may vary depending on the destination, product availability, carrier operations, customs procedures and other circumstances outside the seller’s reasonable control.
Shipping costs are not included in product prices unless expressly indicated.
The final shipping charge will be specified during administrative order review and included in the Final Proforma where applicable.
TR-1 Upgrade normally aims to arrange dispatch within 5–10 business days from receipt of an order, provided the goods are available and the required payment has been verified.
Actual dispatch times may vary according to the manufacturer and the selected products.
If the expected processing time is exceeded, the customer will be contacted and may be offered the opportunity to confirm or cancel the order, depending on its status and the circumstances.
Customers will be informed by email about relevant delivery arrangements. Where tracking is available, shipment tracking information will be provided after dispatch.
7. Local Pickup
Where offered, eligible orders may be collected directly from the designated TR-1 Upgrade pickup location.
Local Pickup is subject to order confirmation, payment verification where required, and notification that the products are ready for collection.
Customers should not travel to the pickup location before receiving the relevant collection instructions.
The collection location, availability and applicable instructions will be communicated by TR-1 Upgrade.
Customers may be required to provide sufficient information to identify the order and confirm collection.
Local Pickup orders are not subject to courier shipping charges unless separately agreed.
8. Receipt of Goods and Transport Damage
Customers are encouraged to inspect the external condition of parcels at delivery.
If a package appears damaged, opened or tampered with, the customer should inform the courier and, where possible, record the issue on the delivery document using the wording “CON RISERVA” (accepted with reservation).
Customers should retain photographs of visible damage, the packaging and the products concerned.
Any transport damage, missing items or delivery irregularities should be reported promptly to TR-1 Upgrade at dealer@tr1upgrade.com, with the relevant order information and supporting evidence.
Customers should ensure that someone is available to receive the shipment at the agreed delivery location.
Where a shipment is returned because delivery cannot be completed for reasons attributable to the customer, reasonable additional handling or return shipping costs may be charged where legally and contractually applicable.
Responsibility for loss, damage and shipment-related claims will be determined under the applicable contractual arrangements and law. Nothing in these Terms excludes liability that cannot lawfully be excluded.
9. Fiscal Invoices and Business Information
Customers must provide complete and accurate billing information.
Italian business customers should provide their applicable fiscal identification details and, where required, their SDI code or other valid electronic invoicing information.
Fiscal invoices will be issued and delivered through the channels required or permitted by applicable legislation.
Customers are responsible for informing TR-1 Upgrade promptly if their billing information requires correction.
10. Delivery Delays and Responsibility
TR-1 Upgrade will make reasonable efforts to process and dispatch orders within the communicated timeframes.
However, estimated delivery dates may be affected by product manufacturers, suppliers, transport providers, customs procedures, exceptional events or circumstances beyond reasonable control.
Customers will be informed of significant delays where practicable.
Any liability arising from delay, loss or damage will be assessed in accordance with the applicable contractual terms and mandatory provisions of law.
Nothing in these Terms and Conditions limits any right or remedy that cannot lawfully be excluded.
11. Order Cancellation
Customers may request cancellation of an order by sending an email to dealer@tr1upgrade.com within 48 hours after submitting the order.
The cancellation request must identify the relevant order and customer.
Ditta Antonio Bruno reserves the right to verify whether cancellation is possible, taking into account the order’s processing status, product availability, payment status and any commitments already undertaken.
Submitting a cancellation request does not automatically guarantee that cancellation will be accepted.
Where cancellation is accepted and an advance payment has already been received, any refund due will be processed as soon as reasonably possible and, in accordance with the previous sales conditions, no later than 30 business days from receipt of the cancellation communication, subject to any mandatory shorter legal deadline.
Cancellation requests received after the initial 48-hour period may be assessed individually.
12. Returns, Refunds and Withdrawal
The TR-1 Upgrade dealer platform is intended for business customers acting for commercial or professional purposes.
The statutory 14-day withdrawal right generally provided to qualifying consumers in distance contracts does not automatically apply to purchases made by professional business customers.
For B2B purchases, returns requested for reasons other than defects, incorrect supply or other legally recognized grounds are subject to prior authorization by TR-1 Upgrade.
Customers wishing to request a return should contact dealer@tr1upgrade.com and provide the order details, the reason for return and any supporting documentation.
Where a return is approved, products should be returned unused, unaltered and, where reasonably possible, complete with their original packaging, labels, accessories and supplied components.
Unless otherwise agreed or required by law, return shipping costs for an authorized voluntary return are borne by the customer.
Returns involving defective, damaged or incorrectly supplied products will be handled in accordance with applicable legal obligations and the circumstances of the case.
Products manufactured to individual specifications, customized products or other items subject to legally recognized restrictions may not be eligible for voluntary return.
If a transaction qualifies as a consumer transaction under mandatory applicable law, any statutory consumer rights, including withdrawal rights and their exceptions, remain unaffected.
13. International Orders, Customs Duties and Taxes
For shipments within the European Union, applicable VAT treatment will be determined according to the nature of the transaction and the relevant tax rules. Customs duties are generally not imposed on goods moving within the EU customs territory, subject to applicable exceptions.
For shipments outside the European Union, import taxes, customs duties, clearance charges or other local fees may apply.
Unless expressly agreed otherwise, such destination-country charges are the responsibility of the recipient.
Customers are responsible for providing the information and documentation reasonably necessary for customs clearance and for complying with applicable import requirements.
Failure to provide the necessary documentation or to pay applicable import charges may cause delays, additional costs or the return of a shipment.
Products may also be subject to destination-specific restrictions or other applicable regulatory requirements.
14. Product Information and Availability
TR-1 Upgrade endeavors to provide accurate product descriptions, specifications, images and compatibility information.
Product availability, specifications and presentation may be updated as products change or new information becomes available.
Customers are responsible for reviewing product suitability and compatibility for their intended professional use.
Where there is uncertainty regarding a product’s compatibility or technical characteristics, customers should contact TR-1 Upgrade before placing an order.
Product sales and delivery remain subject to applicable legal and regulatory requirements.
15. Governing Law and Disputes
These Terms and Conditions are governed by Italian law, subject to any mandatory legal provisions that may apply.
Disputes concerning the interpretation, execution or performance of sales agreements shall be handled by the competent courts determined in accordance with applicable law.
The parties are encouraged to attempt to resolve any disagreement through direct communication before commencing formal proceedings.
Nothing in these Terms excludes mandatory jurisdictional rules or legal protections that cannot lawfully be waived.
16. Changes to These Terms and Conditions
TR-1 Upgrade may revise these Terms and Conditions to reflect changes in its business operations, ordering processes, applicable legislation or website functionality.
The updated version will be published on the website.
Changes will not automatically alter existing contractual commitments where doing so would be contrary to applicable law.
17. Customer Service and Contact Information
For assistance with dealer registration, products, orders, payments, shipping, returns or other business inquiries, please contact:
TR-1 Upgrade — Ditta Antonio Bruno
Via dei Gelsi 3D/3E
00171 Roma, Italy
Phone: +39 3401420576 / +39 3939195714
Email: dealer@tr1upgrade.com